This website (“website”) is operated by Molin Medical, which includes Molin Medical stores and Private Sales. This privacy policy only covers information collected at this website, and does not cover any information collected offline by Molin Medical. All Molin Medical websites are currently covered by this privacy policy.

 

Security policy

Molin medical web site uses “cookies to help customers personalize their online experience. Cookies are text files, which are placed on client side hard disk by a web server. Cookies cannot be used running programs or deliver viruses to client’s computer. Cookies are uniquely assigned to computer users, and can only be read by a web server in the domain that issued the cookies to computer users.
One of the main purposes of cookies is providing the convenience features to save computer user’s time. The purpose of a cookie is to tell the web server that client end users have returned to a specific page.
Our customers have the ability to accept or decline cookies. The web browsers may automatically accept cookies. If you don’t want to use cookies, you can modify the web browser settings to decline cookie. In the case of declining cookies, you may not be able to fully experience the interactive features of the services or web sites you visited. This website may use cookie and tracking technology according to the features it’s offered. Cookie and tracking technology are helpful to gather generic information of website access tools, such as the type of browsers, operating system, how many visitors to access the websites, comprehend how a website visitors using the site. Cookies also help to customize site for different visitors. Personal information cannot be collected within cookies. However, if you provided personal identifiable information previously, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
With a SSL certificate, the information transmitted between this site and a visitor computer is encrypted. This website and site visitor’s communication cannot be viewed by third parties. It protects the site’s visitor personal information.

 

Privacy policy

We are dedicated to respecting your privacy and protecting your personal information. Furthermore, we honor requests not to receive mail, telephone or other solicitations from Molin Home & medical Inc. All personal information we require from you will be managed confidentially and with the highest level of integrity.
We use the personal information you provide for necessary internal purposes, such as tracking your order or informing you of our new products and services. Oftentimes, we may combine information you provide online with publicly available information. The provision of such information is your choice. However, if you choose not to provide the information we request, you may be unable to purchase products or access certain services and content on our web site. Here at Molin Home & medical Inc, we are only committed to enhancing and personalizing your shopping experience with us.
We contract with companies to provide certain services including credit card processing, shipping, data management, and promotional services. Rest assured, we have confirmed that our business partners’ privacy and security policies coincide with ours. We may provide our partners with the information needed for them to perform these services.

As we continue to develop our website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

 

The information we collect

Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features.

We receive and store any personally identifiable information you enter on the website, whenever you shop with molinhealth.ca—online, through our catalogs, or in our stores, or information you give us in any other way, such as by subscribing to our catalogs, email, or mobile messaging. For example, we may collect the following personally identifiable information: your name, address, telephone number, mobile telephone number, driver’s license number, birth date, and email address. If you use a credit or debit card or pay by check, we will also include your account number.

If you use one of our services, or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences.

From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

 

How we use the information we collect

We use the information we collect for various purposes, including:

• To complete your purchase transactions
• To provide the services you request
• To send you our catalogs and other offerings by mail
• To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you.
• To notify you of product recalls or provide other information concerning products you have purchased
• To improve our merchandise selections, customer service, and overall shopping experience

 

Others with whom we share your information

The Molin Medical Group: All of the above information that we collect, as described above, may be shared among all Molin Medical entities, including Molin Medical stores, website and Private Sales.

Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.

Other Companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.

Business Transitions: We may transfer or share a copy of personal information about you in the event that Molin Medical or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or prominent notice on our website prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Molin Medical to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever. Molin Medical specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

Molin Medical partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third party cookies which allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. You may choose to opt-out of this service we have with our third-party advertising partner. We may also use Molin Medical cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt out of these enhanced online marketing ads.

 

Your choices regarding use of the information we collect

We provide you with a number of choices regarding our handling of your nonpublic personally identifiable information.

Direct Mail or Telephone Marketing: If you shop at the Molin Medical or Private Sales stores and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either write to Molin Medical Customer Care at 55 West Beaver Creek Road Unit47 Richmond Hill ON L4B 1K5 or call 1-844-5973827. If you choose to write to us, please include your name, address, and credit card account number (if you have one), and state one of the following:
“NO MAIL OFFERS” (if you don’t want to receive offers by mail);
“NO PHONE OFFERS” (if you don’t want to receive offers by phone); or
“NO PHONE OR MAIL OFFERS” (if you don’t want to receive either).

Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

 

Your California privacy rights

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. Please allow 30 days for a response.

 

Cookies, Web beacons, and how we use them

A “cookie” is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A “web beacon” or “pixel tag” or “clear gif” is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the molinhealth.ca website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

 

Online account registration

To make online shopping faster and easier, you may register on the Molin Medical website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.

If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

 

Emails

You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Molin Medical or its affiliates you can click on the “Unsubscribe” link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

 

Acceptance

By using this website, you accept the policies set forth in this Privacy Policy.

 

Any questioins?

We’ll be happy to provide additional information or answer any questions. Please:
Call 905-5973827
Write:
Customer Care
55 West Beaver Creek Road Unit47 Richmond Hill ON L4B 1K5